FAQ
Have any questions?
We are here to help you with any of your inquiries. If you have any questions or would like to get in touch, please feel free to contact us at customerservice@mediquemed.com and we will get back to you as soon as possible.
Have questions? Well, we have all the answers
01. What is your shipping policy?
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1. Orders placed before noon will be treated the same day.
2. Shipping fees and delays will vary per destination due to our flat rate shipping fees:
| Shipping Flat Rate 2024 (QC) | Shipping Flat Rate 2024 National | ||
| Order Minimum: | Shipping Cost: | Order Minimum: | Shipping Cost: |
| $ 99,00 or less | 24,00 $ | $ 99,00 or less | $ 30,00 |
| $ 100,00 to $ 499,00 | 36,00 $ | $ 100,00 to $ 499,00 | $ 42,00 |
| $ 500,00 to $ 1,999.00 | 48,00 $ | $ 500,00 to $ 1,999.00 | $ 54,00 |
| $2,000.00 and over | Free! | $2,000.00 and over | Free! |
3. Shipping charges will be applied on your invoice. This amount varies by contract or destination.
4. To avoid any shipping charges, customer can provide their own carrier. The carrier’s information must be clearly indicated on your purchase order when order is placed. (Example: GLS account #12345) If not, charges may be applicable.
02. What is your return policy?
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1. Any discrepancies in your order must reported within 10 business days of the receipt of your shipment.
2. No merchandise may be returned without an RMA number issued by our customer service department. To make this request, please have on hand your purchase order number and the reason for the return.
3. Restocking fees may be applicable. These charges can vary between 10% and 30%.
4. A credit note will be applied to your account once Medique receives the returned product. Returned product must be in their original packaging, unused and in a resalable condition. If the condition is said not resalable, the credit will not be applied.
5. Each case is different and requires special attention. Exceptions may apply.
03. How do I request a return or exchange?
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Please note that we at Medique do not accept exchanges. Any incorrect items ordered but be returned and a new order must be placed by the client.
If you would like to return a product, please contact us by email: customerservice@mediquemed.com.
Please state the following:
- Your purchase order number.
- The date that the item was received.
- The reason for the return.
- The quantity of the item.
- The lot # number labelled.
04. What are your payment terms?
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Our accounts are put on a Net 30-day payment term!
05. What are your payment options?
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We accept payment though wire transfers, checks and e-transfer! We do not accept credit card payments.
06. Can I get a quote before placing an order?
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To obtain a quote, please contact us through by email: customerservice@mediquemed.com.
07. I can’t find what I am looking for on your website. Do you have this specific product?
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If the product you are looking for is not listed, please contact us directly at 514-342-4294 or 1-800-793-6210.
Let us know if you are looking for specific products and we will get back to you to the best of our knowledge and if we don’t have the information, we will get back to you with an answer.